Refund policy

We have a 14-day, STORE CREDIT return policy, which means you have 14 days after receiving your item to request a return. The return item must be shipped within the following 14 days after receiving your return label. Not following these deadlines will result in a denied return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@pluckboutique.shop. Please note that returns will need to be sent to the following address: 824 Broadway St, Suite 100, Cape Girardeau, MO 63701

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@pluckboutique.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and will let you know if your return was approved for store credit or not. If approved, your store credit will be sent to you via digital gift card  to the email on file or place digitally in your account to use in our online store. Full refunds can be approved via email request at hello@pluckboutique.shop . This request can be denied for any reason by Pluck Boutique LLC.